RECONNECTION OF SERVICE CONNECTION

Schedule of availability of services

Monday to Friday (except holiday)

8:00 AM TO 5:00 PM without noon break

Who may avail of service?

Any person whose service connection is disconnected either voluntary or unpaid

What are the requirements:

Official Receipt on reconnection fee/official receipt for water bill payment

Duration: Maximum of 2 days

How to avail of the service :

Duration

Person

Step

Applicant/Client

Service Provider

of Activity

In Charge

Fees

             Forms

1

Go to customer Service

Check customer

Desk and fill up mainte-

record/advice

Customer

Maintenance order

nance order-

customer to pay

5 to 10

service

form

reconnection form

reconnection fee

minutes

and remaining balance

if there's any

Teller/cashier

2 to 3

cashier/

Official receipt

2

Pay unpaid water bills t

process payments

minutes

teller

water bill receipt

and reconnection fee at teller's

and issue receipt

window

as proof of

payments

Record details of

3

Go back to the

payment and letter of

3 minutes

customer

Maintenance order

customer's service desk

request, process

service

reconnection form

and sign maintenance

maintenance form

order form

and forward to engr.

department for final .

action.

Wait for a maximum of 1-2   days for the reconnection of service connection

Sign service/maintnenance form

END OF TRANSACTION